We aim to send your username and password within 5 working days (don't forget to check your junk folder).
If you haven't received an email after 5 working days, send an email to HBLLPortal@brighton-hove.gov.uk with your:
- name or organisation name
- landlord reference numbers
- email address - this must match your login email address
When payments are processed
Housing Benefit payments to landlords are processed on a Thursday. You'll be able to view your payment in the portal immediately. Payments will not credit bank accounts until the Monday after.
This may vary on a bank holiday weekend.
Where to find payment notifications
Notifications are shown on your dashboard on the landlord portal.