What happens after you've registered for the landlord portal

We aim to send your username and password within 5 working days (don't forget to check your junk folder). 

If you haven't received an email after 5 working days, send an email to HBLLPortal@brighton-hove.gov.uk with your: 

• name or organisation name 
• landlord reference numbers 
• email address - this must match your login email address

When payments are processed

Housing Benefit payments to landlords are processed on a Thursday. You'll be able to view your payment in the portal immediately. Payments will not credit bank accounts until the Monday after.

This may vary on a bank holiday weekend.

Where to find payment notifications

Notifications are shown on your dashboard on the landlord portal.