Give us feedback about Adult Social Care

How to make a compliment or complaint

We want to know what you think about the service you've received from Adult Social Care. We can then build on what we do well, and make improvements where needed. 

If you're happy with an Adult Social Care service, you can send us a compliment. If you’re not happy, you can make a complaint.

We deal with all complaints in a fair and sensitive way.

You can also:

• read our Adult Social Care easy read complaints leaflet
• find out how to complain about other council services
• contact Healthwatch if you have concerns about a health or social care service

To share your experience with Healthwatch, phone their information line on 01273 23 40 40, or visit the Healthwatch website.

How we're doing

Each year we assess how well Health and Social Care support is meeting the needs of our residents.

The results are available for you to read:

• Adult Social Care User Survey Results Summary 2022 to 2023
• Adult Social Care User Survey Interactive Report 2022 to 2023
• Service User Feedback 2022
• Carer Feedback 2022

We'll update this page with the Adult Social Care Annual Review (2022 to 2023) when it is complete.