What our Quality Monitoring Team do, and how to check the rating of a council service.
Our Quality Monitoring Team (QMT) works alongside the providers we have contracts with. Together, they make sure the care our contractors provide is good quality.
These services include:
The QMT keep a check on the providers, they visit them, gather feedback and write reports. Providers need to meet certain standards of care, quality and safety.
If you have concerns about a provider, contact the Access Point.
Access Point is the main point of contact for Adult Social Care.
The Care Quality Commission (CQC) regulates health and social care, and makes sure they meet quality and safety standards. They also provide free, independent reports on the quality of care provided.
If the standard required is not met, the QMT will work with partner organisations including the Clinical Commissioning Group (CCG), to support providers to improve. The QMT also share information about providers with the CQC.
Check the rating of a council service on the Care Quality Commission website, or find out how to get good quality care.
If you have questions for the CQC, use the CQC online contact form, or phone 03000 616 161.