User Survey privacy notice

Read our privacy notice for information on how we collect, store and process your data.

Brighton & Hove City Council is the data controller for purposes of the Data Protection Act (2018) and the EU General Data Protection Regulation (2018) is registered as a data controller with the Information Commissioner’s Office (ICO) under registration number Z5840053.

Brighton & Hove City council is committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Why we are processing your data

We are collecting and processing your data for the purpose of obtaining views of people who have received care and support services paid for or arranged by Health and Adult Social care

The Council provides care services as regulated by the Care Act 2014 and this survey is being undertaken under the lawful basis of consent and you are under no obligation to complete the survey, but by taking part in the survey you are consenting to the use of your data for this purpose, with a view to informing the provision of better services.

There is a second lawful basis of processing is necessary for reasons of substantial public interest this is to respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject or service user. If you explicitly ask for information or advice then it is our obligation to contact you

We will hold your raw data until 30 September 2022, but if in the course of responding to the survey you disclosed information that requires the council to take action to safeguard your or other persons welfare then information will be share accordingly and will be retained in line with social services retention schedules.

Follow-up Interviews

We have commissioned a third sector organisation called Healthwatch Brighton and Hove. They will contact service users who ask for help when they fill in the survey and/or service users who volunteer to take part in follow up interviews.

Healthwatch will delete data they hold within one month of the interview.

You can find details about Healthwatch’s privacy and data protection policy

How to get advice or make a complaint

Data protection contact information 

If you’d like to discuss your data protection rights, you can contact the Data Protection Team. Only use these contact details if you have questions about data protection and not for questions about other services. 

We also have a Data Protection Officer. Visit our data protection officer page to find their contact details. 

Please contact the Data Protection Team first if you have any concerns. 

You can then contact the Information Commissioner’s Office (ICO). The ICO is the national regulator with responsibility for ensuring compliance with data protection.