User Survey privacy notice
Brighton & Hove City Council is the data controller for purposes of the Data Protection Act (2018) and the EU General Data Protection Regulation (2018) is registered as a data controller with the Information Commissioner’s Office (ICO) under registration number Z5840053.
Brighton & Hove City council is committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.
Why we are processing your data
We are collecting and processing your data for the purpose of obtaining views of people who have received care and support services paid for or arranged by Health and Adult Social care
The Council provides care services as regulated by the Care Act 2014 and this survey is being undertaken under the lawful basis of consent and you are under no obligation to complete the survey, but by taking part in the survey you are consenting to the use of your data for this purpose, with a view to informing the provision of better services.
There is a second lawful basis of processing is necessary for reasons of substantial public interest this is to respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject or service user. If you explicitly ask for information or advice then it is our obligation to contact you
We will hold your raw data until 30 September 2022, but if in the course of responding to the survey you disclosed information that requires the council to take action to safeguard your or other persons welfare then information will be share accordingly and will be retained in line with social services retention schedules.
We have commissioned a third sector organisation called Healthwatch Brighton and Hove. They will contact service users who ask for help when they fill in the survey and/or service users who volunteer to take part in follow up interviews.
Healthwatch will delete data they hold within one month of the interview.
You have rights around the information we hold on you. You can find more information on your rights on our website. As your data is collected on the basis of consent, you can withdraw consent and require that the data be deleted.
If you wish to exercise any of your information rights, please phone our Data Protection team on 01273 29 59 59 or send an email to firstname.lastname@example.org.
Brighton & Hove city council has appointed a Data Protection officer (DPO) in conjunction with East Sussex county council and Surrey county council. You can use the online form to contact the DPO.