Due to maintenance, MyAccount and online forms will be unavailable between 10:45am and 11:30am on Wednesday 13 November 2024. We apologise for any inconvenience.
eStore payment
Some customers are experiencing eStore payment failures at bank authentication. Our system provider is investigating. If your payment is unsuccessful, you can try and pay again or use a different payment method. We apologise for any inconvenience.
Support with Confidence application privacy notice
Read our privacy notice for information on how we collect, store and process your data.
The council is the data controller for purposes of the Data Protection Act (2018) and EU General Data Protection Regulation as of May 2018 and is registered as a data controller with the Information Commissioner’s Office (ICO)
Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.
Purposes & lawful basis of processing
We are collecting your data for the purpose of processing your application to join the Support with Confidence Personal Assistance (PA) Scheme. Your information will be used to make the necessary checks to be approved, including credit and background checks. Information provided may also be used to provide you with the training required to be accredited with the scheme. We may also need to use your contact details for communication purposes in connection with your PA approval. A Disclosure Barring Service check will be completed by Halifax Care Ltd, who will then inform us of the result.
Our lawful basis for collecting and processing your personal data is under the performance of a task carried out in the public interest. Special category data is collected because there is a substantial public interest, specifically relating to the Data Protection Act 2018, Schedule 1, Part 2, Paragraph 18 'Safeguarding of children and individuals at risk.’
Who we will share your data with
Your data may be shared internally with the Adult Social Care Team. We will also share your data externally with Halifax Care Ltd who provide the necessary training. If your application is successful, your information will be put on the council’s website for the public to view.
How long we will hold your data (retention)
We will hold your data for the whole time you are an approved Support with Confidence PA plus three years. If your application is unsuccessful then we will keep your information for one year from that decision. Should your membership be revoked then we will hold your information for six years from that decision.
Transferring data outside the European Economic Area
Your information is not processed outside of the European Economic Area.
Your information rights
Under GDPR you have certain rights concerning your information.
We aim to resolve all complaints about how we handle personal information. You also have the right to make a complaint about data protection to the Information Commissioner's Office.
Contact them by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 1231 113.