Licensing complaint or query privacy notice

Read our privacy notice for information on how we collect, store and process your data.

The council is the data controller for purposes of the Data Protection Act (2018) and EU General Data Protection Regulation as of May 2018 and is registered as a data controller with the Information Commissioner’s Office (ICO) 

Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Purposes and lawful basis of processing

We are collecting your data for the purpose of responding to your complaint or query in relation to licensing matters across the city of Brighton & Hove. If necessary, your information may be used to support any investigations and may result in being used in enforcement action. 

Our lawful basis for processing personal data is under legal obligation. When dealing with complaints and queries in relation to licensing we will be working within one or more of the following pieces of legislation:

  • Licensing Act 2003
  • Gambling Act 2005
  • Scrap Metal Dealers Act 2013
  • House to House Collections Act 1939
  • Local Government (Miscellaneous Provisions) Acts 1972 & 1982
  • Police, Factories etc. (Miscellaneous Provisions) Act 1916
  • Charities Act 1992
  • Charitable Institutions (Fund-raising Regulations) 1994

Occasionally we may also process special category data, which would be done so under substantial public interest, specifically the Data Protection Act (2018) Schedule 1, Part 2, Paragraph 6 ‘Statutory etc. and government purposes’.

Who we will share your data with

Your data may be shared internally with other Regulatory Services Teams, Democratic Services, Legal Services, Councillors, Planning, Child Services, Public Health, Health & Safety, Highways and the Events Team.

We may also share your data externally with other local authorities, Police, Immigration,  East Sussex Fire and Rescue Service, Home Office, Health & Safety Executive, Gambling Commission, Her Majesty’s Revenues and Customs, Environment Agency and Department of Work and Pensions

How long we will hold your data (retention)

We will hold your data for six years from when the matter is closed.  

Transferring data outside the European Economic area

Your information is not processed outside of the European Economic Area.

Your information rights

Under GDPR you have certain rights concerning your information.

For further information on your rights visit privacy and data on our website

Further information

If you would like to discuss this further please contact our Information Governance Team on 01273 295959 or

The council also has a Data Protection Officer, who can be contacted via the our data protection officer page

You can also contact the ICO for further information or to make a complaint:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate) or 01625 545 745, if you prefer to use a national rate number

Email ICO or report a concern on the ICO website