Housing adaptations complaint or query privacy notice

Read our privacy notice for information on how we collect, store and process your data.

The council is the data controller for purposes of the Data Protection Act (2018), and EU General Data Protection Regulation as of May 2018. It is also registered as a data controller with the Information Commissioner’s Office (ICO).

Brighton & Hove City Council are committed to protecting your personal information.

As a data controller we have a responsibility to make sure you know why and how your personal information is being collected, in accordance with relevant data protection law.

Purposes and lawful basis of processing

We are collecting your data for the purpose of responding to any complaint or query in relation to housing adaptations. Your contact details will be used for communication purposes.

We have a legal obligation to process data, specifically working within the Care Act 2014 and Housing Grants, Construction and Regeneration Act 1996.

We process special category data as it is necessary for the provision of health and social care.

Who we will share your data with

Your data may be shared externally with Mears Home Improvement Agency if you have employed them, which would mean your data may also be shared with the selected Framework Contractor.

How long we will hold your data (retention)

We will hold your data for seven years from close of case.

Transferring data outside the European Economic Area

Your information is not processed outside the European Economic Area.

Your information rights

Under General Data Protection Regulation (GDPR), you have certain rights concerning your information.

Find more information about privacy and data.

How to get advice or make a complaint

Data protection contact information 

If you’d like to discuss your data protection rights, you can contact the Data Protection Team. Only use these contact details if you have questions about data protection and not for questions about other services. 

We also have a Data Protection Officer. Visit our data protection officer page to find their contact details. 

Please contact the Data Protection Team first if you have any concerns. 

You can then contact the Information Commissioner’s Office (ICO). The ICO is the national regulator with responsibility for ensuring compliance with data protection.