Community Safety complaints or query privacy notice

The Council is the data controller for purposes of the Data Protection Act (2018) and EU General Data Protection Regulation as of May 2018 and is registered as a data controller with the Information Commissioner’s Office (ICO)

Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Purposes and lawful basis of processing

We are collecting your data for the purpose of responding to your complaint or query in relation to community safety matters. Information collected may be used to inform our decision as to what action is necessary, including possible restorative intervention or enforcement action. Contact details may be used for communication purposes in relation to the matter.    

The council has a duty under the Crime and Disorder Act 1998 to do all that is reasonable to prevent and reduce crime and disorder in the area, therefore we have a legal obligation to process personal data.  

Our lawful basis for processing special category data is for reasons of substantial public interest, specifically the Data Protection Act (2018), Schedule 1, Part 2, Paragraph 6 ‘statutory etc. and government purposes’.

Who we will share your data with

Your data may be shared internally with Revenues and Benefits, Children’s Services. Adult Social Care, Housing, Environmental Health, City Parks, Seafront Office, Highways and Legal services.

We may also share your data externally with the Police, Probation Services, Sussex Partnerships, Charities, Third Sector, Brighton Crime Reduction Partners, National Health Service, Other Local Authorities, East Sussex Fire and Rescue and Private Landlords.

How long we will hold your data (retention)

We will hold your data for six years from close of case. If there is data relating to a child, we will hold your data until the child is 18 plus six years.

Transferring data outside the European Economic Area

Your information is not processed outside of the European Economic Area.

Your information rights

Under GDPR you have certain rights concerning your information.

Check your rights in relation to your personal information.

How to get advice or make a complaint 

Data Protection Officer 

If you have a concern about how we collect or use your personal data you can contact the Council’s Data Protection Officer.  

How to make a complaint 

We aim to resolve all complaints about how we handle personal information. You also have the right to make a complaint about data protection to the Information Commissioner's Office.  

Contact them by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 1231 113. 

You can also make a complaint or find out more information on the Commissioner's Office website. 

If your complaint is not about data protection, find details on how to make a complaint about a council service.