Due to essential maintenance the HMO (mandatory or additional) and selective licensing forms and the Planning Register will be unavailable from 3pm on Wednesday 12 February, and all day on Thursday 13 February. We apologise for any inconvenience.
City Clean privacy notice
How we use your data, our policies and how you can request your personal information.
We are committed to protecting your personal information.
The council is the data controller for purposes of the Data Protection Act (2018), and The General Data Protection Regulation (EU) 2016/679 ("GDPR"), and is also registered as a data controller with the Information Commissioner’s Office (ICO).
As a data controller, we have a responsibility to make sure you know why and how your personal information is being collected. This is according to relevant data protection law.
The primary laws which govern how Brighton & Hove City Council collects and use personal information (known as data) about you are:
We collect your data for delivering part our refuse and recycling service. Information will only be collected if you:
report a missed collection
order new bins or boxes
report a problem
request a bulky waste collection, including electrical equipment
request a trade waste service
request a garden waste service
apply for an assisted collection
apply for Clinical waste
make a general enquiry or give feedback about a service we provide
Our legal basis for collecting your data
Personal data activity
Legal Basis - GDPR
UK Legislation
Reporting missed collection
Request our trade waste services;
Make a general service enquiry, comment or complaint; or,
Request a collection of a bulky item (NOT for re-use)
Apply (and prove eligibility) for an assisted collection
Apply for additional waste capacity
Garden Waste
Art.6 (1) (e) in the exercise of official authority vested in the controller
S45 Environmental Protection Act 1990
Order new, additional or replacement waste containers, report missing or damaged containers
Request a collection of a bulky item (for re-use)
Payment for one of our services
Art.6 (1) (e) in the exercise of official authority vested in the controller
S46 & S47 Environmental Protection Act 1990
S55 Environmental Protection Act 1990
S55 Environmental Protection Act 1990 and The Controlled Waste (England and Wales) Regulations 2012
Clinical waste
Art.6 (1) (e) in the exercise of official authority vested in the controller
S45 Environmental Protection Act 1990
The Controlled Waste Regulations 2012
The Hazardous Waste Regulations 2015
What data we collect from you
Personal data
full name
address
email address
telephone number
payment details
Who we share your data with
We will make your information available to those who need to know, so they can perform their council role.
For clinical waste collection service, your information will be shared with Medisort in order for them to deliver the service.
For trade waste collection service, we will share your information with our software provider Bartec Municipal Technologies to provide you the contracted service to City Environment. Read Bartec Municipal Technologies Privacy Policy.
We may lawfully disclose information to public sector agencies to prevent or detect fraud or other crime, or to support the national fraud initiatives and protect public funds under the Local Audit and Accountability Act 2014.
How long we will keep your data
We will retain general information for 5 years as specified in Code of Practice on Records in accordance with the s46 Freedom of Information Act 2000.
For trade waste the system will be configured to delete customer information two years after the termination of contract.
How we store your data
We will store your information on electronic databases, document management systems and on paper records.
How we protect your data and keep it secure
Examples of the security measures we use are:
training for our staff, making them aware of how to handle information securely, and how and when to report when something goes wrong
we use encryption when data is being sent, meaning we scramble information so other people can’t read it without access to an unlock key
where possible, we will pseudonymise your data. This means we will remove your identity so the people working with your data will not know your identity
Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information, from getting access to it.
Regular testing of our technology and ways of working, including keeping up to date on the latest security updates (called patches).
Transferring your data outside the United Kingdom
Your data is not processed outside of the United Kingdom.
We aim to resolve all complaints about how we handle personal information. You also have the right to make a complaint about data protection to the Information Commissioner's Office.
Contact them by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 1231 113.