Benefits - enquiry about Housing Benefit or Council Tax Reduction privacy notice

Read our privacy notice for information on how we collect, store and process your data.

The Council is the data controller for purposes of the Data Protection Act (2018) and UK General Data Protection Regulation and is registered as a data controller with the Information Commissioner’s Office (ICO) under registration number Z5840053.

Brighton and Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Why we are processing your data

  • We are collecting your data for the purpose of providing Welfare and Benefits services.
  • We have a legal basis for collecting this data through our statutory obligation under the Welfare Reform Act 2012.
  • We also collect data to enable us to exercise specific obligations in the field of social security and social care.
  • Your data may be shared internally within the council. It may also be shared with external organisations for the purposes of tax collection, provision of social care and to prevent fraud.
  • To make sure that it delivers its functions as efficiently as possible; this Council may share your information with one of its local authority partners, namely Surrey County Council, East Sussex County Council etc., with whom it operates a shared service arrangement.

Your information rights

Under GDPR you have certain rights concerning your information.

For further information on your rights visit our website.

How to get advice or make a complaint

Data protection contacts

If you wish to discuss any of your data protection rights, you can contact the Data Protection Team on 01273 295959 or by email at

Contact the council's Data Protection Officer.

Whilst we would prefer that you contact us first with any concerns that you might have, you can also contact the Information Commissioner’s Office. The ICO is the national regulator with responsibility for ensuring compliance with data protection.

Information Commissioner’s Office

You also have the right to lodge a complaint with a supervisory authority. Contact details for the ICO is stated below:

You can contact the ICO:

  • on their website
  • by telephone: 0303 123 1113
  • by post: Wycliffe House, Water Ln, Wilmslow SK9 5AF

This Privacy Notice will be subject to review when there is a change.