Get help using our website

How to report an accessibility issue and how we let you know about known issues.

Known issues

From time to time our website is affected by scheduled work to our servers, our internet connection or a technical problem. We try to keep any disruption to a minimum by:

  • telling you in advance of any scheduled maintenance
  • using our website and social media to let you know about any issues with our site
  • scheduling work on our website to be at quieter times whenever possible

If you are having problems with your MyAccount, you can get help with MyAccount.


Our accessibility statement explains how to make your computer more accessible when using this site. 
The BBC My Web My Way web pages explain the many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

Translating pages on this website

You can change the English language on this website to another language.

Browsers supported 

We have tested the website on a PC with the latest versions of Internet Explorer, Google Chrome and Firefox.

We've also tested it on an Apple Mac using Safari.

If you have any problems using the website with your browser please contact us and let us know.