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How to contact us

Online

Check out our range of online forms and leaflets.

By email or telephone

For all your general housing enquiries, please contact our Housing Customer Service Team:
Email: housing.customerservices@brighton-hove.gov.uk
Tel: (01273) 293030

Please note repairs are dealt with by our partner Mears (see the 'Repairs' heading below for contact information)

By post

For all enquiries, please write to us at:
Housing Centre
Unit 1 Fairway Trading Estate
Eastergate Road
Brighton
BN2 4QL

By appointment or drop-in at one of our housing offices

If you need to see us in person, ring our housing customer service team to book an appointment or you can drop in at one of our housing offices at:

Lavender Street Housing Office, Kemp Town, Brighton BN2 1JU - Map
Oxford Street Housing Office, Brighton BN1 4LA - Map
Selsfield Drive Housing Office, Moulsecoomb, Brighton BN2 4HA - Map
Victoria Road Housing Office, Portslade BN41 1YF - Map
Whitehawk Community Hub, 179a Whitehawk Road, Brighton, BN2 5FL

Housing Office Opening Hours:

Monday - Thursday: 9am - 5pm.

Friday: 9am - 4.30pm

Cash Offices at Oxford Street and Selsfield Drive: 9am - 4pm, Monday - Friday

Cash Offices at Victoria Road and Lavender Street: 9am - 4.30pm, Monday - Friday

Repairs

To report or follow up on an existing repair:
Online: Use our online reporting form
Email: BHCC.repairs@mearsgroup.co.uk
Tel: Freephone 0800 052 6140 (24 hours a day) or (01273) 294409

Car Parks & Garages Team

For enquiries about car parking spaces and garages:
Email: Parking.Domestic@brighton-hove.gov.uk
Tel: (01273) 296646

Estates Service

For estates cleaning, rubbish and graffiti removal, common way lighting issues contact us:
Online: Use our online reporting form
Email: EstatesServiceTeam@brighton-hove.gov.uk
Tel: (01273) 294769

Housing Customer Online System

For enquiries about how to access the housing customer online system, which gives you access to your rent and other accounts 24 hours a day, seven days a week:
Email: housingcos@brighton-hove.gov.uk

Housing Income Management Team

If you have difficulty in paying your rent or for arrears advice:
Email: Housing.IncomeManagement@brighton-hove.gov.uk
Tel: (01273) 293224

Home Ownership and Leasehold Management

For 'right to buy enquiries' and leaseholder enquiries:
Email: rtbleasehold@brighton-hove.gov.uk
Tel: (01273) 293074

Re-housing Team

If you have an enquiry about an offer of accommodation:
Email: Re-HousingTeam@brighton-hove.gov.uk
Tel: (01273) 293205

Rent Accounting Section

For home contents insurance:
Tel: (01273) 293303
For direct debit enquiries and other payment methods:
Email: rentaccounting@brighton-hove.gov.uk
Tel: (01273) 293065

Sheltered Housing

For enquiries about our sheltered housing service:
Email: sheltered@brighton-hove.gov.uk
Tel: (01273) 293255

For a list of our sheltered housing schemes and telephone numbers please go to our sheltered housing page

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