access point

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Brighton and Hove Public Service Awards 2009

Access Point won the award for Most Innovative Service, see the Public Service Awards page for more information.

Easier Access to Adult Social Care

It is easy to obtain information and advice on Adult Social Care in Brighton & Hove.

The Access Point team has been set up to respond to Adult Social Care needs.

The Access Point team, based at Bart’s House, Bartholomew’s Square BN1, will provide:

• a single point of contact for new and existing users of social care services 
• better information and advice on the full range of care options
• a simple assessment process designed to resolve people’s needs as quickly as possible
• where needs are more complex, users will be referred to the appropriate team for a more detailed assessment

For general information regarding Adult Social Care Services, you may find the following leaflets useful:

• Are you entitled to help from Adult Social Care? 2010 [pdf 780kb]
• Quick Guide to Adult Social Care Services 2010 [pdf 284kb]

You can download the Access Point flyer, available in the following languages:

Amharic [45KB]                                                                                                Arabic [62KB]                                                                                                   Bengali [53KB]                                                                                                   English [30KB]                                                                                                      Farsi [38KB]                                                                                                      French [36KB]                                                                                                   Mandarin [33KB]                                                                                                 Oromifa [34KB]                                                                                                       Polish [36KB]                                                                                                   Portuguese [40KB]                                                                                                  Sorani [35KB]                                                                                                                 Thai [50KB]

How can I contact the Access Point?

Telephone: (01273) 295555
You will be offered two options when you contact the team on the phone:

1. if you require information – we will link you to an Information Officer, or
2. if you require an assessment- we will link you to an Access Officer

Minicom: (01273) 296388
Fax: (01273) 296372
Write to: Access Point
3rd Floor Barts House
Bartholomew’s Square, BN1 1JP
Email: accesspoint@brighton-hove.gov.uk

Assessing your needs

Initially we will look at the information you have provided and establish if an assessment is required. You might simply require information.

Before we can arrange services for you, you will need to have an assessment to identify your needs, and to decide whether you qualify for a service. This is likely to take place over the telephone.

The Access Point may be able to provide services directly as a result of this assessment but, if your needs are more complex, the Access Point may refer you to a specialist team to carry out a more detailed assessment. This assessment is more likely to be carried out face to face in your own home.

Alternatively you can complete the online self-assessment.

If you have a carer, we will listen carefully to their views during your assessment, and will take their needs into account. We will ask your carer whether they want a separate assessment of their needs.

If you qualify for services under the eligibility criteria, the assessment will be the basis for planning the services you could receive. 

• more information on how we assess your needs
• more information on the eligibility criteria
• more information on Charges for care

If you would like further information and advice on what services we provide please contact the Access Point (contact details above).