local health services

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Local health services

Local health services are provided by a number of organisations in Brighton & Hove. For further information about the main organisations, follow the links below:

• Brighton & Hove City Primary Care Trust
• South Downs Health NHS Trust
• South East Coast Ambulance Service
• Sussex Partnership Trust

If you would like support in making a complaint or if you are interested in becoming involved in how local health services are being run, please take a look at the following contact details:

Independent advocacy, comments and complaints

This is an independent advocacy service covering the south east region, who can help if you need to make a complaint.

ICAS - Independent Complaints Advocacy Service
Park View House
19 The Avenue
Eastbourne
East Sussex BN21 3YB
Tel: 0845 600 8616 for initial enquiries
Tel: (01323) 643820 - Brighton & Hove locality office

Patient and Public Involvement Forums

Whilst the Patients Advisory Forums (PAF) are no longer running, two sub-groups are continuing to meet to discuss issues relating to local health services about:

• physical and sensory disability
• mental health, learning disability and caring

for more information contact:

Patient & Public Involvement Administrator
Brighton General Hospital
FREEPOST BR 505
Tel: (01273) 242026

Alternatively, if you have strong views about your local health services, i.e.

• Sussex Ambulance Service NHS Trust
• Brighton & Sussex University Hospitals NHS Trust
• South Downs Health NHS Trust
• Brighton & Hove City NHS Teaching Primary Care Trust

and would like to become involved in improving them, why not contact the

PPI Forum Membership Recuitment Line
0845 1207115
or your local PPIF co-ordinator, Sue Cleeve
Tel: (01273) 765273
email: sue.cleeve@ageconcern-bhp.org.uk

Patients Advice and Liaison Service (PALS)

The Patients Advice and Liasion Service (PALS) has been set up to support patients, their carers and families who have any problems or need information while they are receiving NHS care. PALS will also make recommendations for improvements so that local NHS services can provide the best possible care. 

For information about Brighton & Hove City Primary Care Trust/South Downs Health NHS Trust services, contact:

Jane Bolding, PALS Manager
Brighton & Hove City Teaching Primary Care Trust
Prestamex House
171-173 Preston Road, Brighton  BN1 6AG
Tel: (01273) 295490

For information about Brighton & Sussex University  Hospitals NHS Trust services, contact:

PALS Team
Brighton & Sussex University Hospitals NHS Trust
Royal Sussex County Hospital
Eastern Road, Brighton  BN2 5BE
Tel: (01273) 696955

For information about Sussex Ambulance Service NHS Trust
services, contact:

PALS Manager
South East Coast Ambulance Service
Sussex Office
40-42 Friars Walk, Lewes  BN7 2XW
Tel: (01273) 489444

Brighton Sexual Health & HIV

Based in the Royal Sussex County Hospital, the Sexual Health and HIV Department offer a full range of services. They are a department of the main hospital, but you do not need to be referred by someone else.

You can contact them by telephone on 01273 664721 or you can write to them:

The Claude Nicol Clinic
Royal Sussex County Hospital
Eastern Road11-13^th floor
Brighton
BN2 5BE

Further help and advice

If you are unhappy with the outcome of a complaint investigation, further assistance may be available by contacting:

The Health Service Ombudsman
11-13^th floor
Millbank Tower
London SW1P 4QP
Tel: 0207 217 4051