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You are here - home : your council : comments & complaints

Comments & complaints

We want to know what you think about the service you receive so that we can build on our successes and make improvements where they are most needed.

Your comments and complaints will be treated in the strictest confidence. If you do make a complaint your right to receive a good quality service will not be affected.

You can get a complaint form from any of our offices or fill in our online complaint form. We will acknowledge receipt of your comment or complaint within two working days and will aim to phone or write to you with a full reply within ten working days. This is stage one of the council's complaints procedure.

We will do our best to deal with your complaint quickly, fairly and efficiently. If you are not happy with something we have done, contact the department involved right away - it is often possible to put things right quickly without having to resort to a formal complaint.  However, if you have contacted us and you are still not happy with what we have done you should make a formal complaint.

If you need further advice about how to complain or who to complain to, please look at the pages listed in the right hand menu. Alternatively, you can phone the council's Complaints Advice Line on Freephone 0500 291229


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