Planning Customer Promise

Our Aims

  • To provide a high quality of customer service
  • To provide a consistent level and standard of service
  • To manage expectations and give advice on the service we offer
  • To continuously improve the customer experience of using the Planning and Building Control Service

Our Standards

  • To be open and transparent to manage expectations and implement standards that will support this approach
  • Telephones - Respond to phone messages in 5 working days
  • Emails - Respond to emails in 5 working days
  • Provide an email update/feedback on applications at 5 weeks for minor and other applications and 8 weeks for major applications
  • Provide an informative up to date voicemail message