Transport complaints

Complaint about a local bus, coach, train, taxi journey or flight?

Bus

If you have a complaint about your bus journey please contact the relevant bus operator directly.

Bus operators serving the Brighton & Hove area are:

If your complaint is about:

Coach

If you have a complaint about your National Express coach journey please contact:

  • National Express UK Coach Customer Services, National Express House, Mill Lane​, Digbeth​, Birmingham, B5 6DD​
    Phone: 0871 781 81 81
    Website: www.nationalexpress.com/contactus

Train

If you have a complaint about your train journey please contact the relevant train operator directly. Train operators serving the Brighton & Hove area:

Taxi

If you have a complaint about your taxi journey please follow the taxi complaints procedure.

Shoreham Airport

If you have a complaint about your flight please contact Shoreham Airport, by emailing reception@shorehamairport.co.uk, or writing to: Shoreham Airport, Shoreham by Sea​, BN43 5FF or phone: 01273 467373

Unhappy with the response to your complaint?

Train complaints

If you are unhappy with the response to your train complaint, you can contact Passenger Focus and they will independently review your case.

  • Freepost RTEH-XAGE-BYKZ, Passenger Focus, PO Box 5594​, Southend on Sea​, SS1 9PZ
    Phone: 0300 123 2350
    Email: advice@passengerfocus.org.uk
    Textphone: 08458 501354

Bus & coach complaints

If you are unhappy with the response to your bus or coach complaint, contact Bus Users UK and they will independently review your case.