Public transport news
- Helping Hand scheme allows bus passengers to ask for extra help
- Bus services funded by Brighton & Hove City Council
- Autumn 2015 Bus Service Changes
- Keycards and M-tickets can now be used on Brighton & Hove Buses, Compass Buses and Big Lemon
- Low emission zone for buses
- The New Discovery Ticket
- 'Breeze up to the Downs'
- Disruption to bus and rail services
Previous news and updates
- Frequency doubled on the Brighton to Horsham bus service!
- Sunday Bus Service to Ditchling Village and Crawley
- New PLUSBUS gives massive savings on combined rail & bus travel!
Helping Hand is a scheme that allows bus passengers who may need extra help to ask - discreetly, directly and quickly - by showing a basic instruction card to the driver when boarding the bus. The scheme was launched in September 2014.
The free card is yellow and the size of a credit card. Some examples of messages that it can carry include:
- Please wait until I am seated
- Call out my requested stop
- Lower the ramp and step
- Pushchair can’t be folded
- Requires priority seating
The card can be used to indicate to the driver an unlimited range of other needs – for example, that assistance might be needed because of epilepsy, Alzheimer’s or dementia – and there is also space for emergency contact details.
The Helping Hand cards are designed to help improve customer experience for those who may benefit from additional assistance. The ethos is 'We want to help our drivers to help you.'
Cards are administered by Brighton & Hove Bus and Coach Company and Metrobus. The scheme is also supported by other local bus operators, including The Big Lemon, Compass Travel, Stagecoach and thesussexbus.com.
To apply for a free Helping Hand card, you can ask for an application form to be posted to you out by calling Brighton & Hove Buses’ customer services team on 01273 886200, or you can complete the online Helping Hand online application form.
You can also pick the application forms up at:
- Brighton - 1 Stop Travel, 26 North Street, Brighton BN1 1EB
- Hove - Head Office, 43 Conway Street, Hove, BN3 3LT
Bus services funded by us
Contracts for the existing services expire in September 2016.
Over the next few months we will be working on the specifications for replacement services, and we are keen to hear the thoughts and experiences of local individuals, communities and organisations to inform that process and help prioritise the limited funding available. We are happy to attend meetings of community groups to hear comments and answer questions, if that would be helpful.
Please follow this link for full details: Review of Supported Bus Services August 2015 (PDF 176KB). It would be very helpful to receive your views by 30 September 2015, but we will also try to take into account any comments received after that date.
If you have any questions, or need further information, please do not hesitate to contact Richard Johnson in the Public Transport Team on 01273 292480 or email email@example.com
Autumn 2015: Bus Service Changes
Please follow these links for details of changes to local bus services that are planned for late summer/early autumn this year: Autumn Bus Changes 2015 (PDF 42KB) and Autumn Bus Changes 2015 - Brighton & Hove Bus Company (PDF 29KB). The changes affect commercial bus routes, as well as the following council-funded services:
- Route 37, 37A (Compass) and
- Evening services on routes 21 & 21A, routes 72,77,78,79 and 84 (Brighton & Hove Buses)
I would welcome any comments you would like to make on the planned bus service changes, or any other public transport issues. Your comments will be taken into consideration when reviewing the bus services which the council funds, and will also be passed on to the relevant company if they are about commercial services.
Full updated timetables for all services will be published in the Autumn/Winter edition of Bus Times, which will be widely available from early September. Full timetables can also be found at www.traveline.info/se or on bus operators’ websites.
If you have any questions, or need further information, please do not hesitate to contact Richard Johnson in the Public Transport Team on 01273 292480 or email firstname.lastname@example.org.
The new Discovery ticket gives you the freedom to explore everything the region has to offer by bus, with unlimited travel across the South Downs National Park – and far beyond! From rambling and sports events to browsing local markets or enjoying picnics with amazing views, there are plenty of great days out in the region. And what better way to get there than by bus?
The new ticket can be bought on any local bus and will be accepted by bus companies for travel throughout East and West Sussex, Surrey and East Hampshire - simply hop on and hop off as you please!
The price of the family version of the Discovery ticket is £16. Individual tickets are £8.50 per adult and £7 per child. To find out more visit www.discoveryticket.co.uk
Disruption to bus and rail services
In the event of bad weather or other problems, you can check how buses and trains are running at www.buses.co.uk, www.travelinesoutheast.org.uk or www.nationalrail.co.uk Alternatively, you can phone traveline on 0871 200 22 33, Brighton & Hove Buses on 01273 886200 or National Rail Enquiries on 08457 484950.
Previous news and updates
Frequency doubled on the Brighton to Horsham bus service!
The Stagecoach number 17 buses are now running every 30 minutes, Monday to Saturday. This useful and scenic route also serves Henfield, Partridge Green and Cowfold. At Horsham Bus Station you can connect with regular bus services to many other towns, including Dorking, Cranleigh and Guildford. Buy a Discovery Ticket on the first bus you catch and you can enjoy a day’s unlimited bus travel throughout Sussex, Surrey and East Hampshire – using any bus company’s services. Discovery Tickets cost £8.50 adult, child £7 - or £16 for a family.
Metrobus service 271 now offers a new link between the city and Ditchling Village. Running every two hours on Sundays and Bank Holidays, the 271 also serves Clayton, Burgess Hill, Cuckfield, Staplefield and Crawley. For full details please visit the Metrobus website
New PLUSBUS gives massive savings on combined rail & bus travel!
If you’re travelling to Brighton & Hove by train, you can throw in the freedom of the city’s bus network for an amazingly low price. Adding the local buses to your train ticket is around 50% cheaper than buying bus travel separately! Prices vary from £3.30 for a day’s bus travel to £290 for a whole year of unlimited city bus journeys. For more information, go to www.buses.co.uk/tickets/plusbus.aspx.
When travelling to other towns and cities by train. you can also add their local bus networks to your train ticket too! For further details, go to www.plusbus.info
Bus Users UK
Bus Users UK has been representing bus passengers' interests since 1985. The new Bus Users website will tell you more about Bus Users UK, how to contact the local 'Brighton Area Buswatch' group - and membership.
Bus Times in large print
We can provide large print versions of "Brighton & Hove Bus Times" for visually impaired people. If you would like a copy please contact the Public Transport Team on 01273 292480 or email email@example.com.
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