Challenge your Penalty Charge Notice (including bus lanes/CCTV)

Parking tickets are called penalty charge notices. You can submit an initial challenge against your penalty charge notice:

Challenge your Penalty Charge Notice online

You can also submit a challenge in writing and send it to us at the Parking Permit Centre. Any enquiries must be made in writing so that we have an audit trail of all correspondence and the reasons behind any decisions made

Information about challenging a PCN

Approximate response times for initial challenges

  • Challenge Online: Instant answers and advice
  • Parking notices: 10 to 12 weeks
  • Bus lane and CCTV notices: 3 to 4 weeks

Receiving a decision

A successful challenge means we will cancel the penalty charge notice and write to advise you of this.

A rejected challenge means you will need to pay the penalty charge notice. How long you have to pay depends on the type of notice:

  • Parking penalty charge notice: You have 14 days from the date of our letter to make your payment.
  • Bus lane and CCTV notice: You have 21 days from the date of our letter to make your payment.

Not paying the penalty charge notice or disagreeing with the decision

The registered keeper of the vehicle will receive a Notice to Owner if we don't receive payment within 28 days of the notice being served of if no payment is made after your challenge has been rejected.

A Notice to Owner provides the chance for the registered keeper to make a formal representation. You should include as much detail as possible to explain why you are challenging the penalty charge notice and also include any evidence in support of your case.

If you're successful we will cancel the penalty charge notice. If you're unsuccessful you will be sent a Notice of Rejection.

Receiving a Notice of Rejection

This letter includes instructions on how to pay the charge and how to appeal to the Traffic Penalty Tribunal.  

Not paying the Notice to Owner or losing your case at the Traffic Penalty Tribunal and didn't pay within the specified timescale

If unpaid, a Charge Certificate will be issued and an additional amount of 50% added. This must be paid within 28 days.

You have no further right of appeal at this stage.

Not paying the Charge Certificate within the specified timescale

If you have not paid the outstanding charge at this stage, the debt will be registered with the Traffic Enforcement Centre at Northampton County Court. An additional fee of £8 be added.

Receiving a compliance letter from a Certificated Enforcement Agency

This is managed separately to paying or challenging a penally charge notice. Find out what you need to do when you receive a compliance letter.