Tenant & Resident Scrutiny Panel (TRSP)

The Tenant & Resident Scrutiny Panel has been set up and has recently completed its first two scrutiny reviews.

Tenant scrutiny logo

What do the panel do?

  •  look at all aspects of the housing service on behalf of residents
  • see which parts of the service could be improved
  • find examples of good practice to learn from
  • suggest improvements directly to senior officers and councillors
  • request information about the performance and plans for the housing service to use as evidence for its recommendations 

Tenant Scrutiny Panel meeting

Review One - How well do you think the Housing Service communicates in writing with it's residents?

The first scrutiny review looked at the standard letters which are sent to residents for:

  • Rent arrears
  • Leaseholder Service Charges
  • Untidy gardens

The letters panel report [PDF 92kb] is now complete and available to download. You can also look at the letters report and comment on the recommendations online at the BHCC resident community.

Review Two - Contacting Housing Customer Services

This second scrutiny review looked at tenants and residents’ experiences of contacting the Housing Service. For example the quality of service provided by the new single number for Housing Customer Services enquiries 01273 293030.

The contacting Housing Customer Services panel report [PDF 168kb] is now complete and available to download. You can also look at the Housing Customer Services contact report and comment on the recommendations online at the BHCC resident community.

How do I tell the Tenant & Resident Scrutiny panel what I think?

Please come and share your thoughts and experiences at our new BHCC Resident Community, Tenant Scrutiny Forum.
We need to know what you think needs improving. Without your input we cannot suggest recommendations.
Members of the panel are waiting to hear from you there!

Or you can contact the panel via the Council Scrutiny team - email tenantscrutiny@brighton-hove.gov.uk

By post:

Tenant and Resident Scrutiny Panel
c/o Room 128
King’s House
Grand Avenue
Hove
BN3 2LS

Join us on Twitter  - ‘follow’ @BHScrutiny

The recommendations from scrutiny reviews will be reported to Housing Committee. You can find the agenda and papers for the Housing Committee on the Council and democracy meetings page.

How was this panel chosen?

Our aim was to ensure that the process was fair for all those who took the time to apply, and that the panel would be as representative as possible of all council residents.  The Independent Tenant Participation Advisory Service ran the recruitment event and selected the residents who had the best mix of skills, experience and motivation to sit on the first panel.  

Who is on the panel?

Tenant Scrutiny Panel team

Above: The Tenant & Resident Scrutiny Panel with Jugal Sharma, head of Housing, and Councillor Bill Randall, chairman of the housing committee.

The panel members are:

David Murtagh (Chair of the panel)
John Blackbear (Vice-Chair of the panel)
Miriam Binder
Philip Bradick
Liz Collard
Lesley Cope
Andreas Lambrianides

 

The council’s Scrutiny Team will support the tenant scrutiny panel and help to get it ready to carry out reviews. The panel will be able to request information about the performance and plans for the housing service to use as evidence for its recommendations.