Tenant & Resident Scrutiny Panel (TRSP)
- look at all aspects of the housing service on behalf of residents
see which parts of the service could be improved
find examples of good practice to learn from
suggest improvements directly to senior officers and councillors
request information about the performance and plans for the housing service to use as evidence for its recommendations
Current review – Responsive Repairs
The Tenant & Resident Scrutiny Panel are currently working on their third review. They are investigating the processes that tenants take when reporting a responsive (unplanned) repair, referred to as “Responsive Repair Scrutiny Panel”.
The panel have
- attended meetings with officers and Mears to analyse performance data
- listened to information at the Partnership and Core Group meetings
- notified tenants through Homing In and emailed tenant representatives to contact the panel with their views and ideas to improve the service
- spoken to councillors about tenants’ concerns
Members also spoke to the Helpdesk team and were impressed by the professionalism, dedication and hard work at dealing with tenants and leaseholder queries.
Due to the limited responses from tenants the panel would like further tenants to contact members with their ideas on how the responsive repairs service can be improved, by 16 January 2015. If you'd like to get involved, please call on 01273 291110, or email email@example.com
Review One - How well do you think the Housing Service communicates in writing with it's residents?
The first scrutiny review looked at the standard letters which are sent to residents for:
- rent arrears
- leaseholder service charges
- untidy gardens
The letters panel report [PDF 92kb] is now complete and available to download. You can also look at the letters report and comment on the recommendations online at the BHCC resident community.
Review Two - Contacting Housing Customer Services
This second scrutiny review looked at tenants and residents’ experiences of contacting the Housing Service. For example the quality of service provided by the new single number for Housing Customer Services enquiries 01273 293030.
The contacting Housing Customer Services panel report [PDF 168kb] is now complete and available to download. You can also look at the Housing Customer Services contact report and comment on the recommendations online at the BHCC resident community.
How do I tell the Tenant & Resident Scrutiny panel what I think?
Please come and share your thoughts and experiences at our new BHCC Resident Community, Tenant Scrutiny Forum.
We need to know what you think needs improving. Without your input we cannot suggest recommendations.
Members of the panel are waiting to hear from you there!
Or you can contact the panel via the Council Scrutiny team - email firstname.lastname@example.org
Tenant and Resident Scrutiny Panel
c/o Room 128
Join us on Twitter - ‘follow’ @BHScrutiny
The recommendations from scrutiny reviews will be reported to Housing Committee. You can find the agenda and papers for the Housing Committee on the Council and democracy meetings page.
How was this panel chosen?
Our aim was to ensure that the process was fair for all those who took the time to apply, and that the panel would be as representative as possible of all council residents. The Independent Tenant Participation Advisory Service ran the recruitment event and selected the residents who had the best mix of skills, experience and motivation to sit on the first panel.
Who is on the panel?
The panel members are:
The council’s Scrutiny Team will support the tenant scrutiny panel and help to get it ready to carry out reviews. The panel will be able to request information about the performance and plans for the housing service to use as evidence for its recommendations.