Paying your rent

Pay by card

You can pay your rent online through our secure server if you have a debit card.

Pay by Direct Debit

Direct debit is the easy way to pay. Once set up, your rent will be paid on time every month without you needing to do anything. Leave the worry to us.

Direct debit costs you nothing to set up and you can cancel it at any time by contacting your bank or building society. It also costs the council less to collect rent this way, and any money we save means there is more money available to help improve the service you receive.

You can pay your direct debit on either the 1st or 15th of each month.

For further information or to start making direct debit payments for your rent or other charges, please contact the Rent Accounting Section on 01273 293065 or download and return the Housing rent and car park or garage charges direct debit mandate form (PDF 60kb).

Pay by standing order

Paying by standing order is another simple way of paying your rent if you have a bank or building society account. Once you have filled in a standing order form and sent it to your bank or building society they will make your payments automatically.

A standing order is different to a direct debit, because you will have to tell your bank or building society to change the amount that is paid if your rent changes. With a direct debit we notify you of any changes to your rent and then arrange to take the new payment directly with your bank, leaving you with one less thing to worry about.

If you would like to pay by standing order, please download our Rent Accounting Standing Order form (PDF 96kb) or contact the Rent Accounting Section.

Pay by telephone

You can use your Maestro, Solo or Visa debit card to pay your rent by telephone 24 hours a day. This is an automated service and the telephone number is 01273 291908.

Alternatively, the Housing Income Management Team can take telephone payments from you during normal opening hours.

Pay by post

Cheques or postal orders should be sent to:

Housing Centre
Unit 1, Fairway Trading Estate
Eastergate Road
Moulsecoomb, Brighton
BN2 4QL

Please ensure you write your rent reference number on the back of the cheque. Please do not send cash through the post.

Pay via PayPoint

You can pay your rent at any PayPoint outlet, where you see this sign. PayPoint logo

To pay by PayPoint you can print off a barcode. You need to enter your rent account number and select 'Housing Rents'. Simply print off the barcode and take this along to any PayPoint outlet to make your payment. If you don't have access to a printer, you can go online at one of our housing offices or visit our Library Connect centres.

You can also request a PayPoint card by phoning the Rent Accounting Team on 01273 293065.

Find your nearest PayPoint outlet by using the outlet locator on the PayPoint website

Pay by salary deductions

If you are a Brighton & Hove City Council employee we can arrange to deduct your rent directly from your salary. Contact the Rent Accounting Team to find out more.

Online access to your rent and other housing accounts

Did you know you can get 24/7 access to your rent and other housing accounts? Register for our customer online system and switch off paper statements. 

Can I get any help with my rent?

If you are in receipt of other welfare benefits or on a low income and have savings of less that £16,000 you may be entitled to Housing Benefit (Rent Rebate). If you are entitled then the amount that you receive will depend on your individual circumstances and may cover all, or part, of your weekly rent charge.

Take a look at our online benefit calculator to see if you qualify for Housing Benefit and/or Council Tax Reduction.

If you would like more information about Housing Benefit, visit the benefit webpages. You can also contact housing customer services or the Housing Income Management Team.

Please note, Housing Benefit for council tenants changed from 1 April 2013. The government has introduced a 'size criteria' which puts a limit on how many bedrooms a family can receive benefit for.