Home Care Services

This service is offered to people over the age of 18 years and provides personal care, practical and emotional support to individuals wishing to remain at home. These services aim to empower people to be as independent as possible.

Who provides Home Care?

The Home Care Service is organised by Brighton & Hove City Council's Adult Social Care division. The Council sets a charge for home care services and detailed information about this can be found in the Social Care Charging Policy [PDF 88kb].  The Council works with independent organisations to provide home care as well as providing some services itself.

This means your service may be provided by home carers who are employed by Brighton & Hove City Council, or by home carers employed by an independent organisation.

The Council’s own Home Care team is called Independence at Home and usually provides a short term service for up to 6 weeks, although some people with complex needs or situations may receive the service for longer. Independence at Home specialises in providing a reablement service, designed to improve and maintain levels of independence concentrating in the following areas:

  • Supporting people requiring re-abling support following discharge from hospital
  • prevention of admission to hospital or residential placements
  • supporting people who are vulnerable or who have complex needs
  • provision of terminal care
  • providing Extra Care support at New Larchwood Extra Care Housing facility

For full details please see Home Care Brochure [PDF 114kb]

More long term Home Care support is provided by a range of independent providers with whom the Council has a contract. For details of the Council’s contracted Home Care providers please see Contracted_Providers_Jan_2013 [PDF 39kb]

These providers offer a range of services to support people to live safely and as independently as possible in their own homes. Home care includes a range of tasks such as support with personal care, practical tasks and emotional support. Providers work with individuals and their families to ensure that their approach to care maximises the potential for people to remain as independent as possible, promotes a full and active lifestyle and provides a responsive service that is flexible to the changing needs and personal preferences of individuals.

All the home care providers are required to be registered with the Care Quality Commission and to work in partnership with the Council to ensure that high standards of care provision are maintained and that the Human Rights of the service users are promoted and protected.

The Home Care providers use an electronic care monitoring system called CM2000, this is used to  record the time and duration of individual visits and this assists the Council to monitor the quality of the care provided. There is no cost to service users for use of the CM2000 system.

What should I do if I need Home Care support?

Access Team 
3rd Floor, Bartholomew House
Bartholomew Square

Tel: (01273) 295555
Minicom: (01273) 296205

Open Monday - Friday, 8.30am - 5pm.