Contact the recycling, refuse and street cleaning department

The Environment Contact Centre

There are many different ways to contact us about recycling, refuse and street cleaning issues. Please remember to supply full details of the situation, location of any problems and your contact details.

Cityclean performance - see how we're doing & what complaints we're resolving

Meet your Cityclean team - Find out who does what at Cityclean - the council's in-house waste collection, disposal, recycling, public toilets and street cleansing department.

Submit a case online

This is the quickest way to: 

Once the online case is submitted it is automatically passed across to the relevant team to deal with the next working day.

If you wish to contact us about something not listed here please submit an online report form or contact us using one of the options below.

Submit an online report form

Online report form

These are passed directly to the customer service team who, if requested, aim to respond to you within five working days. The forms are designed to ensure we get all the information we need from you, this enables us to act on any issues as quickly as possible.


Email us through our online form.

You will receive an automatic response to confirm we have received your email. We then aim to respond to you within five working days.

If you wish to add images, documents or any other attachments to your email please send it to


After receiving your letter we aim to respond within five working days.

Brighton & Hove City Council
Hollingdean Depot
Upper Hollingdean Road


The contact centre:
(01273) 292929

Opening hours:
Mondays, Tuesdays, Thursdays and Fridays: 9am - 5pm
Wednesdays: 10am - 5pm
Saturdays, Sundays and Bank Holidays: closed

If you have an urgent issue outside of the contact centre's opening times please contact the main council switchboard on (01273) 290000.

Join the discussion and get involved

The Facebook icon linking to our Facebook page

Add us on Facebook - get our latest news and join in discussions

The Twitter icon linking to our Twitter page
Follow us on Twitter - ask us any questions and get mini updates

Logos showing the departments awards for customer service