Recycling, rubbish and street cleaning
Friday 25 May
We're currently experiencing high demand on the phone, with a possible wait of 15 minutes.
If you're trying to call, please consider using one of our Do it now online forms. You can use these to advise us of missed collections (including garden waste), report overflowing communal bins, check your collection day, request new waste containers or request a street clean.
Completing our forms is often the fastest way to contact us. You can use the forms even when you are out and about and it ensures the information is passed directly to the operations team which then assigns crews and street cleansing operatives to the specific location.
A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are being logged into the system.
If you’d like an update on a cleansing issue you've reported, please specifically request this on the form and we'll inform you when the work is complete.
If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.
All crews are out today on scheduled work.
There are collections outstanding in the West Hove, Hangleton and Withdean/Poets corner areas. Crews will focus on the oldest outstanding collections first then continue with normal rounds.
We potentially have extra crews working over the weekend to collect any work that is left over.
If your collection has been missed, please leave your containers out and we will collect them as soon as we can.
Crews are out on scheduled rounds, but some collections are behind in Mile Oak, Whitehawk and Moulsecoomb.
The will be no glass collections today. Crews are hoping to clear these and communal properties in the Hangleton area over the weekend.
Garden waste collections
Crews are out today, and we are catching up with outstanding collections.
Communal and on-street recycling and bins
Crews are out today on normal rounds and also catching up with outstanding communal mixed recycling. There are ongoing delays to some communal glass collections.
We are allocating additional resources to assist with all of the delayed collections where we can.
We apologise for the inconvenience that outstanding and missed collections are causing.
Out of hours emergency contact
An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.
The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.