Accessing the Benefits Service in other languages

Translating pages on this website

If you would like to view this website in another language we recommend using Google Translate.  We have set the default language to French on the link below - but once you are viewing with Google Translate you can choose a different language from the drop-down menu at the top-centre of the page. This provides a computer-generated translation which is usually understandable but not perfect.

Contacting us by telephone or face to face

If you, a friend or a member of your family needs to contact us regarding a benefit claim and has difficulties understanding English, use our interpreter service.

  • Call the Benefits Service on 01273 292000
    Lines are open from 9.00am to 5.00pm Monday to Friday

When you get through to a member of the benefits team, please give the name of the language needed and a contact telephone number. We will call you back on the telephone number provided and try to answer the query with the help of a telephone interpreter.

To use an interpreter when visiting our office, please tell the receptionist what language is needed. A member of the Benefits team will then use a telephone interpreter, or make an appointment for another day.

Changes to Housing Benefit / Local Housing Allowance from April 2011 onwards

Below is a leaflet about some of the recent changes to Housing Benefit, translated into a selection of different languages.  If you have concerns about the changes, please call the telephone number shown above.