Contacting the council's benefits service


See our Benefits ~ Do it now page for a list of things you can do online such as claiming Housing Benefit and Council Tax Reduction, or just checking to see if you’re entitled.

By email

You can email us at Remember to put your claim reference (if you have one), full name, date of birth, national insurance number and address in the email.

Did you know you can speed up your application processing time by submitting your evidence electronically? Email us at with what you need to support your application

By letter

Benefits Service, Brighton & Hove City Council, PO Box 2929,  Brighton, BN1 1PS 

By phone

By fax

Our fax number is (01273) 291234

By visiting us

new accessible entrance to Bartholomew House

Brighton Customer Service Centre, Bartholomew House (opposite Brighton Town Hall), Bartholomew Square, Brighton, BN1 1JE (map)

  • Centre open Monday to Friday 8.45am - 4.30pm
  • Benefits Service appointments are available Monday to Friday from 9.00am onwards.  The latest appointment slot available is 3.30pm.
  • To arrange an appointment call  (01273) 292000

Brighton Customer Service Centre provides modern facilities for customers to gain access to a range of the services provided by the council in one place.  The Customer Service Centre has automatic doors, is wheelchair-accessible and has induction loops available for the hard of hearing.  See our  Brighton Customer Service Centre web page for a full list of the council services you can access here and more detailed information on building accessibility and how to get there.

If you attend the Brighton Customer Service Centre you can get assistance from Benefit staff to make an online claim in the self help desk area.

Handing in documents at neighbourhood housing offices

You can hand in documents at the following offices:

  • 20-22 Oxford Street, Brighton, BN1 4LA (map)
  • Victoria Road, Portslade, BN41 1YF (map)

Neighbourhood offices are open from 9am to 5pm Monday to Thursday and 9am to 4.30pm on Fridays.