Methods of payment for benefit invoices

Housing Benefit invoices are due in full, one month from the date the invoice is issued.

If you have any queries about your invoice, or if you think you won’t be able to pay in full, you should contact the council before the invoice is due for payment.

Payment methods are listed below. Please call the Housing Benefit Repayment Line if you would like more information. If you are having difficulties with money you can also ask us about options to pay by instalment.

Payment options:

Paying a Housing Benefit invoice by Direct Debit

If you can’t pay your invoice in one go, we can normally accept monthly instalments by Direct Debit.

Most Direct Debits can be set up over the phone.  To take advantage of this option, call us on 01273 291 970 during office hours with your bank account details ready.  There are four Direct Debit collection dates to choose from: 1st, 6th, 15th or 25th of each month.

For certain types of Direct Debit you may be asked to complete a Direct Debit Instruction form.  If we ask you to complete a Direct Debit form, or if you’d prefer to set up your Direct Debit by completing a form, we can send you the form by post, or you can download and print a Direct Debit Instruction form [PDF 128KB], fill it in, then send it to: Revenues & Benefits, Brighton & Hove City Council, PO Box 2929, Brighton, BN1 1PS.

Please be aware that for all arrangements to pay by instalment, the amount of your monthly instalments has to be accepted by the Recovery Team. Once your Direct Debit Instruction form is received, they will contact you if further information is required. In certain circumstances you may be asked to complete a Financial Assessment Form and provide proof of your monthly income and expenditure.

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Debit and credit card payments online

pay your bills on-line!

You can pay with a debit or credit card through our secure server by clicking on the button above, and then clicking on 'Housing Benefit Invoice' as the Payment Type.

The Payment Reference to use is your 8-digit invoice number. If you provide your email address, you can select the option to be sent an automated receipt for your payment.  You can also print your receipt from the screen using the Print button.

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Debit card payments by phone

You can call our Card Hotline on 01273 291908 (open 24 hrs). Select Option 3 for Housing Benefit invoices and key in your 8-digit invoice number as your account reference when prompted.

If  you need assistance in making your debit card payment by phone, you can call the Housing Benefit Repayment Line on 01273 291970 and your payment can be taken over the phone personally. This line is open Monday to Friday from 9.00am to 5.00pm.

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Credit card payments by phone

You can pay by credit card over the phone by calling the Housing Benefit Repayment Line on 01273 291970.  Your credit card payment will be taken personally. This line is open Monday to Friday from 9.00am to 5.00pm.

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Internet banking, telephone banking, Bacs and other bank transfers

If your bank offers internet banking or telephone banking services with your account, you may use these services to pay your Housing Benefit invoice.

In all cases, the payment reference to quote with your bank transfer or Bacs payment, is your 8-digit invoice number. 

Payments should be made to:
Sort Code:  30-80-12    (Lloyds Bank PLC)
Bank Account Number:  10631660

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Bank transfers using the council’s IBAN or International Bank Account Number

The payment reference to quote with your Bank Transfer is your 8-digit invoice number. 

Payments should be made to:
IBAN:  GB11LOYD30801210631660
Bank Identifier Code:  LOYDGB21F09  (also known as BIC or SWIFT code)

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Sending payments by post

Cheques or money orders should be made payable to Brighton & Hove City Council and sent to: Housing Benefit Recovery, Brighton & Hove City Council, PO Box 2929, Brighton, BN1 1PS. Please ensure that you write clearly your 8-digit invoice number, the claim reference, your name and your address on the reverse of your cheque or money order.

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Pay via PayPoint

You can pay your rent at any PayPoint outlet, where you see this sign. PayPoint logo

To pay by PayPoint you can print off a barcode. You need to enter your rent account number and select 'Housing Rents'. Simply print off the barcode and take this along to your local PayPoint outlet to make your payment. If you don't have access to a printer, you can go online at one of our housing offices or visit our Library Connect centres.

You can also request a PayPoint card by phoning the Rent Accounting Team on 01273 293065.

Find your nearest PayPoint outlet by using the outlet locator on the PayPoint website

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Paying in cash

To pay your invoice in cash, you’ll need to get a PayPoint barcode to use at PayPoint outlets (please see above for details).

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