Social Care Out of Hours Service

The Out of Hours Service is for signposting emergencies outside office hours only. It operates through an East Sussex and Brighton & Hove telephone referral system. Around 9,500 calls are dealt with over the year, half of these within the Brighton & Hove area, it is a very busy service.

When you call the Out of Hours service, a call-centre operator will ask for your contact details, eg your name, telephone number and address. The call centre operator will then take the details of the problem (either for yourself or someone else), and will attempt to contact agencies or support organisations that might be able to help you. Unfortunately the requirement may be such that they are unable to provide immediate help in which case the call centre operator will forward your requirement to the social care teams for when the office reopens. 

The local department of MIND do not offer a crisis service but provides a number of contacts for support in a crisis:

www.mindcharity.co.uk/crisis.asp.

Who do I contact in an emergency outside office hours?

If you need assistance in an emergency outside office hours, at the weekend or on a Bank Holiday, contact:

The Out of Hours Service: 01273 295555

Working hours:   
Monday - Thursday 5.00pm to 8.30am
4.30pm  Friday - 8.30am Monday (inclusive)
The service opperates 24 hours a day on Bank Holidays

Textphone users should call Freetext 18000 - to contact the emergency relay service using Typetalk.

For information on other Emergency Services please use the links below:
The Civil Contingencies Team
Environmental Emergencies
Severe Weather
Staff Emergency Information
Useful Emergency Contacts