About Front Door for Families

The Multi Agency Safeguarding Hub (MASH), Early Help Hub and Family Information Service have merged to become the Front Door for Families.

The service is made up of professionals with different areas of expertise who work together to assess, decide and coordinate how best to support children, young people and their families where there are concerns.

The Front Door for Families service includes:

  • Referral Officers who receive your calls, e-mails and online notifications. They provide information, advice and guidance
  • Social Workers who assess the needs or concerns you’ve raised about a child or young person
  • Police Officers who assess information and notifications about children and young people who come to their attention
  • Specialist Nurse Safeguarding Children who gather health information and assess the risk and impact on the children’s development and well-being
  • Education Safeguarding Officers who advise schools where there are safeguarding needs identified for a child
  • Family Coaches who triage contacts that meet the threshold for targeted Early Help and Parenting Support and will assist partner agencies in setting up Team Around the Family meetings and plans

How the service works

The Early Help Weekly Allocation Meeting (WAM takes place every Thursday. It is a multi-agency and voluntary sector forum that helps to co-ordinate support for a child and their family when need is below the threshold for a children’s social worker.

Integrated Team for Families (ITF) support, via a Family Coach can be accessed through a referral to the Weekly Allocation Meeting.

When you contact Front Door for Families about a child or young person, the team will decide within 24 hours about what action should be taken next. To help the team make an informed decision they may contact you or other agencies for further information.

We will provide feedback to the person who made contact with Front Door for Families within 72 hours to let them know of their decision and the next steps.

Resources for professionals

Download the Early Help Strengthening Family Assessment form (MS Word 104KB)

Get in touch online

Use our online form for parents, carers and public if you want to tell us about a child you are worried about, or need advice

Use our online form for professionals if you want to tell us about a child you are worried about, or need advice

Other ways to contact us

Email the team at FrontDoorforFamilies@brighton-hove.gcsx.gov.uk

Telephone 01273 290400 during working hours (9am to 5pm, Monday to Thursday and 9.00am to 4.30pm on Fridays).

Outside of our working hours please contact the Emergency Duty Service on 01273 335905 or 01273 335906.