Early help

Services for children and families are changing

As of 1 May 2017 we will have a single point of contact for services called Front Door for Families. 

Front Door for Families will provide support, guidance and access to specialist targeted services.

Why are services are changing?

We all want to do what is right for children and families in our city and make sure we give the right support to those who need it most. To do this we need to change the way we work as demand for our services continues to grow and less money is available.

Our aims are for:

  • Families and communities to be supporting themselves and each other
  • Professionals already working with children and families to respond to needs as they emerge and to provide preventative support using a ‘Whole Family Approach’
  • Children's Social Work to support the children and families who need it most, and universal services to provide targeted early help activity when the Social Care threshold is not met

How are we making this happen?

We know that it isn't easy to make these changes as we are all busy supporting families. We know that we will all need to work better together, challenge ourselves and each other, so that those families who need support are able to access it.

We are starting to make changes to our structure, assessments and IT systems that will:

  • Provide families and communities with the information, advice and guidance they need to support themselves and each other
  • Provide support and advice to professionals already working with children and families
  • Manage the referrals into Social Work and targeted family support to make sure we are providing the right support to those who need it most. If you feel you are working with a family who need extra help please contact the Front Door For Families for advice and information by phone on 01273 290400.

Early help referrals

​You can still make a referral to the Front Door for Families using the Early Help Hub Referral form (PDF 288KB), also available as the Early Help Hub Referral form Word version (DOCX 102KB). The Front Door for Families will triage your referral and may take this to a weekly allocations meeting (PDF 380KB).

Please note the deadline for receiving referrals is 12 noon on a Tuesday.

Early help assessments

Early help strategy

We are committed to intervening early to support families facing challenges and difficulties so that we can prevent an escalation of problems and improve outcomes for children and young people.

The Early Help Strategy (PDF 646KB) sets out our priorities and planned actions. You can also view our threshold document (PDF 714KB).

Contact us

To find out more contact the Early Help Hub by email earlyhelp@brighton-hove.gcsx.gov.uk or call 01273 292632

Useful links

Family Service Directory for information on a wide range of local services for families

Stronger Families Stronger Communities Phase 2 Outcome Plan (PDF 293KB)

The Costed directory of effective interventions (PDF 860KB) is a way for practitioners to find out about services in the city and when and how to refer

Health Services for children and young people

SEND Local Offer for information on services for a child or young person with special educational needs and/or disability

Support for disabled children and young people and their families

Local Safeguarding Children Board coordinate what is done locally to protect and promote the welfare of children and young people in the city

Directory of Health and Well-Being services provides information for front line workers on local services

Community and Voluntary Sector Directory for contact details and descriptions of over 350 community groups, charities and voluntary organisations

My Life directory lists services and organisations offering support to families, children and young people in Brighton & Hove

Worried about a child?

If you have concerns about a child or young person's welfare, please contact our Multi-Agency Safeguarding Hub (MASH) on 01273 290400 or MASH@brighton-hove.gcsx.gov.uk. Outside of office hours, you should call 01273 335905.