Contacting the business rates team


Many of the answers to your questions can be found on these pages but if you do need to contact us with your business rates enquiry... 

  • by email:
  • in person: Brighton Customer Service Centre, Bartholomew House (opposite Brighton Town Hall), Bartholomew Square, Brighton, BN1 1JE (map). Open Monday to Friday 8.45am - 4.30pm  (except public holidays).  Please note that we can accept cheques and payments by debit card and credit card, but we cannot accept cash payments at Brighton Customer Service Centre. Please refer to our web page on how to pay your business rates for more information.
  • by phone: 01273 291981
    Between 8.30am and 5.00pm Monday to Friday (except public holidays)  
  • by post: Business Rates, Brighton & Hove City Council, PO Box 2929, Brighton, BN1 1PS   
  • by fax: 01273 291881
  • by minicom: 01273 290111
    Between 8.30am and 5.00pm Monday to Friday (except public holidays)


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Have you got a complaint?

Comments & complaints

We want to know what you think about the service you receive so that we can build on our successes and make improvements where they are most needed.

Your comments and complaints will be treated in the strictest confidence. If you do make a complaint your right to receive a good quality service will not be affected.

You can get a complaint form from any of our offices or fill in our online complaint form. We will acknowledge receipt of your comment or complaint within two working days and will aim to phone or write to you with a full reply within ten working days. This is stage one of the council's complaints procedure.

Please visit the council's complaints procedure page to find out more.

If you need further advice about how to complain or who to complain to, please look at the pages listed in the right hand menu. Alternatively, you can phone the council's Complaints Advice Line on Freephone 0500 291229.

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